Despite operating three businesses across two states, it is the tune of Kathy’s welcoming voice that greets clients – every call that comes through is answered by the company’s CEO. It’s this hands-on approach and the importance Kathy places on customer service that has seen Whistle a Cleaner clean up the industry, securing exclusive contracts and expanding rapidly across the nation. “It’s amazing,” Kathy says of her business’s clean sweep, as she credits a large contributor of the success to her clients. “People are amazing to deal with and again that comes down to service. If you give good service and be grateful for the customer giving you their business and thanking them, that makes a big difference.” With three businesses operating in Victoria, Bundaberg and more recently the Sunshine Coast, Whistle a Cleaner has been providing office and home cleaning services to the Australian market for more than 20 years. The operating team has 40 office and cleaning staff in Victoria, the northern branches have 16 staff in Bundaberg (who have just changed their branding to Whistle a Cleaner Queensland from Bundy Maid), while the new Sunshine Coast team is celebrating their exciting launch from January this year as they provide services across our local region. In addition to private home and bond cleaning, Kathy’s team across the board specialise in providing their services to commercial properties from medical clinics to professional offices. They are also equipped with blue cards to work with schools and kindergartens. In an industry currently dominated by our fast-expanding elderly population, Kathy has expanded her business’s services to accommodate general and spring cleaning in the aged-care sector. This service is specifically tailored to assist people living in their own homes.

This keen savvy business-sense is perhaps testament to Kathy’s extensive customer service background in the management of retail outlets and hospitality venues. “I’ve always been customer-service orientated,” Kathy smiles. “How to keep the customer happy and how to serve the customer, is essentially business!” Kathy oversees the Whistle a Cleaner operations from her current base in Bundaberg, working up to seven days per week to ensure her client’s houses are ‘as clean as a whistle’, but she’s not afraid of getting her hands dirty when it comes to working in the business, taking her staff through one-on-one training as part of her business’s standards. “It’s just to determine they can deliver the service we want them to deliver, the standard of service that Whistle a Cleaner is becoming very well-known for,” says Kathy. The team members who clean for aged-care
clients are also screened to ensure they can provide the specific customer service level required for those elderly clients who appreciate extra conversation during the time the cleaner is in their home. “It’s all about making sure we employ and train the right personality,” explains Kathy.
It’s these little details that see Kathy’s business operations stand out and sparkle, and in another polished approach, Kathy’s team use water and eucalyptus based products to protect allergy sufferers from harsh cleaning products, although they are more than happy to use specific cleaning products as requested by clients.In exciting industry news, Kathy has recently secured an exclusive contract to provide care centred domestic cleaning for a federally funded aged care organisation. This alignment sees Kathy’s business poised at the forefront of the cleaning services within the aged-care sector, with the opportunity to provide private cleaners to a fast-growing client database that is already numbering more than 1000, with seven more centres due to come online in various locations across Queensland.

“IF YOU GIVE GOOD SERVICE AND BE GRATEFUL FOR THE CUSTOMER GIVING YOU THEIR BUSINESS, THAT MAKES A BIG DIFFERENCE. ”